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Testimonials

Kaplan has taken customer service to a whole new level. Friendly, reliable, honest, personal and positive suggestions.
Damien R. - Mancester, CT
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Why shop anywhere else? Your people are very nice, knowledgeable and made me feel important and the salesman worked with me on the price, plus great tech support!
Steve P. - Manchester, CT
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Out of 450 computer stores in New England that we work with, Kaplan Computers has, by far, the finest store and operation of them all.
Doreen M. - D&X Distributing
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As a Logistics Specialist, for me to commute all the way from Massachusetts you'd better believe Kaplan Computers gives outstanding service and world class technical support.
Suzanna W. - Southwick, MA
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Excellence in Service and they stand by their work 100%!
Joseph J. - Ellington, CT
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Very, very positive knowledgeable staff that are very customer oriented. Great pricing that's below the completion's. Prompt service from both Sales and Service staff. They saved me more than 50% on my new server.
David W. - Manchester, CT
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I am happy with the pleasantness of the employees and they way they attend to problems without hassles. They were informative in the way they handled service and sales. People attended to my problems, explained prices and the situation without making me feel like a real dummy.
Arlene D. - Vernon, CT
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Very friendly and knowledgeable staff. Got my two systems up and running and gave me peace of mind that they will help me if I run into problems. Special thanks to Pat!
Willian H. - Manchester, CT
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Took care of a Code 39 on my DVD and DVDR. Your diligence keeps reminding me why I keep recommending you guys to other computer users

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To be honest since I found out about it, I don't visit any other store. I took my notebook and my problems were actually very simple to correct. John C was very honest and specific about it with me.

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On 2 occasions I have been told by people who claim to be in the computer repair business that my computer was terminal. On both occasions you have made a simple repair for a reasonable price. As long as I am able you are the only one I will take my computer to for repair. The only downside is you are in Vernon and I am in the South end of Mansfield about 30-40 minutes away! Oh well!

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Never had better service! Very helpful, thoughtful, and informative. Our salesman explained everything! Explanation of hook-ups and what to do if we need help. We have gotten a computer we can manage and Tom taught us well!

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Visited the store many times. Overall feeling of the store was good, with a friendly atmosphere and helpful staff. Had a situation with a broken monitor which was replaced with no hassles. I'm now on my third Kaplan Computer.

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Visited the store once, and my husband twice. Bright, arranged nicely. Staff is pleasant and helpful. Husband was capably and honestly guided by John C to a solution. Good advice and Honesty. We have faith in our new system and confidence that Kaplan Computers will provide continued excellent service. I have no hesitation or reservation recommending Kaplan Computers.

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Why go anywhere else? I've been to Kaplan Computers 6 times. Their people are very nice, knowledgeable, and made me feel important. They have outstanding equipment and the salesmen worked with me on the price. I was pleased with the discount and the follow up tech support.

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I went to Kaplan and got my laptop fixed. They were speedy and cheap. Great company. I went in there and they greeted me with a smile. They were never rude to me at all. They also had a great selection of merchandise. I needed a modem for my old computer and they were able to supply me with the part I need.

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This is a good computer place to go to for two main reasons: first, they have a ton of used stuff that they sell for very cheap. second, their techs are much more skilled than any other computer place I know.

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I went to Kaplan and got my laptop fixed. They were speedy and cheap. Great company. I went in there and they greeted me with a smile. They were never rude to me at all. They also had a great selection of merchandise. I needed a modem for my old computer and they were able to supply me with the part I need.

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Overall feeling of the store is very very positive, knowledgeable staff who is very customer oriented. After working with me to define specs for a new multiprocessor server, the staff directed me to a used unit that exceeded my specs and saved me more than 50% over new. Great pricing that’s below the competition. Prompt service from both sales and service staff.

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I love your store! Wonderful people work here. Wonderful laptop that works.

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Overall feel of the store was very comfortable, friendly, and knowledgeable personnel. Your service department was excellent. Great salesmen, gave me excellent advice. Received service which is not readily available now a day. Thank you.

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Large, clean, well equipped, uniforms were great, very organized. Clerk found us a great deal on a 22” Monitor. All other questions were answered.

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Sales and service professionals are knowledgeable and respectful. I know I can get help when needed. It’s been great having a second laptop and even better that we’ve found such competent, patient, and professional people to assist us with both sales and service. Thank you!!

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The service is always excellent. The team is always extremely helpful I bought a custom built computer and had a few minor issues. I brought it back and all issues were taken care of right on the spot. I would (and we do) recommend Kaplan Computers to everyone we speak to.

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Overall feeling of the store was excellent, great products, support, and service. Had a custom system built. Runs at the speed of light!!” Local people who know what they’re talking about. Expert advice, guidance, and product support.

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Nice environment and very respectful and helpful staff. The salespeople were helpful as they were active listeners and clear communicators which was essential in choosing the correct products. Each had great knowledge of the products. I would gladly recommend your shop and services to family and friends. It’s refreshing to deal with local merchant rather than a Big Box Chain!

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Bought a laptop that had issues, Ken and Jeff were understanding and rather than taking a full credit, I decided to come back and buy another item.

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With so many places, it is nice to be able to go to one place and get great service at a reasonable price.

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Overall feeling of the store was pleased, they have friendly associates and I feel like I’ve been there before.

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We are still coming here even though we live in Mass!

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Very knowledgeable staff was very helpful in assisting with purchase. I have gotten the most value from the Service Department, REAL people to help you.

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Well run, no pressure, pleasant, clean atmosphere. No buy pressure. Well trained and pleasant staff.

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Excellent sales and repair staff are always helpful and knowledgeable. Tom set me up with a new custom build and the service department slaved my old hard drive. All within one hour. That was exceptional service and got me back on my feet. I’ve now bought two systems from Kaplan and also brought my mother in for a new system. Having a professional local business to call on is really important.

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Friendly, helpful customer service is hard to find. Would recommend to a friend.

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Had a problem with cd/DVD drive on new computer they swapped it out right away no problems. Informative staff and great service, prices were good. Informative explanations in terms I could understand.

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Detailed explanations and reasonable prices.

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Excellent service, stand by your work 100%. Able to explain in layman’s terms the problem and what steps were taken to solve it.

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Fast Service when my PC was infected by a virus and with your help I was able to meet my deadline. Kaplan has always been there for me at a fair and honest value.

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Tom treated us good and explained to us about what we needed as far as computers go. We were respected and he answered all our questions so we could understand them. Tom was very helpful to us and pleasant to talk to.

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Brought computer in for repair, Javier was extremely helpful and knowledgeable for the reason why my computer didn’t work.

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Great, polite staff. They don’t mind if you ask a question. Good assortment.

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Store looked excellent, laid out very nicely. The sales rep was very knowledgeable and courteous. You had exactly what I needed, and I am very happy about my purchase.

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I heard you have an excellent, outstanding reputation.

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I feel that I was treated with respect and that you want my business again. I wasn’t just a number.

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I love the service I get and how ready everyone is to help me. They still saved me as much money as possible.

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The store has lots of room and a place to sit down while waiting. Knowledgeable people. They stand by their work, call when it’s ready, and competitive. I worked up my pick up schedule which eliminated repeated wasted travel time. I know I will be back again when I need your help.

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I think Nick A has the perfect sales approach.

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Nick A was extremely helpful and friendly. He made sure the info was correct.

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Very satisfied.

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I recently came in for a gift card, and it was an easy time, the salesmen answered questions and gave extra info.

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With over 55 years of combined technical experience and 70 years of combined quality sales experience, Kaplan Computers employs only the best sales staff and technicians in all of Manchester. We take great pride in hiring only technicians with upstanding customer service skills, that have attention to detail, and superior degrees and certifications that are applicable to the technological arena.
Some of the commendable certifications and degrees held at Kaplan Computers include:

Masters From Central CT in Computer Information Technology With a Specialty in Management Information Systems
Bachelors from UCONN in Management Information Systems
Masters from Syracuse NY in Electrical Engineering